Refund Policy

This refund policy (the “Refund Policy”) covers the circumstances under which VIP Media LLC may in its discretion provide refunds, and is part of the Terms of Service. Use of the terms “we” and “us” in this Refund Policy means VIP Media LLC. By using our service, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use our service(s).

VIP Media LLC may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or sending information regarding the amendment to the email address you provide to VIP Media LLC. You are responsible for regularly reviewing the Site to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of the Site or of your Account after such amendments have been posted or information about such amendments has been sent to you.

Refunds are provided in the form of crediting your Account balance with funds that may be used for future purchases of ads and subscriptions.

You must read all of the details provided for the applicable ad and be sure that you fully understand exactly what you are purchasing – including but not limited to the price, location, number of ads sold in that zone, whether or not the ads rotate, etc. If, however, you wish to request a refund, you must notify us of your request within 10 days of making your purchase. We will consider such a request on a case-by-case basis if your purchase meets the following criteria:

  • You purchased two ads in the same 24-hour period by accident; or

  • The publisher changed the location of the ads during your purchase.

How to request consideration for a refund: It’s simple; just send us an email with the following details:

  • Customer Name

  • Billing Date

  • The reasons why you would like us to consider a refund.

VIP Media LLC will consider granting refunds that are requested in the above stated timeframes and that meet the applicable criteria, and will grant refunds at its reasonable discretion. Nothing herein grants an obligation by VIP Media LLC to grant a refund.

Questions or Comments:

If you have any questions or comments regarding this Refund Policy, please contact us by e-mail at customerservice@vipmediagds.com